Data Processing and Privacy

At La Sapinière, we highly value the protection of your personal data. When you use our website to view or modify your reservations, we only request the minimum necessary information such as your email address, name, and encrypted password. These data are securely stored and processed in accordance with applicable European regulations, including the General Data Protection Regulation (GDPR).

 

Legal basis for data processing

We process personal data based on the following legal grounds:

• Contractual necessity: to manage your reservations and access to your account.

• Consent: to send newsletters and promotional communications.

• Legitimate interest: to improve our website and services.

 

Collected data

We collect and process the following personal data:

• Contact details: such as name, email address, and password to create your account and manage bookings. Passwords are encrypted and not visible to anyone within the organization.

• Newsletter: If you subscribe, we use your email to send newsletters with offers, updates, and service info. You can unsubscribe at any time via the link at the bottom of each newsletter.

• Social media information: We may process information you voluntarily share via our social media channels (e.g. comments, reviews, questions), which may be public depending on your privacy settings.

 

Purposes of data processing

Your personal data is used exclusively for:

 

• Managing and viewing your reservations;

• Improving our services and website functionality;

• Sending newsletters or promotions with your consent;

• Analyzing social media interactions to enhance our services.

 

Data security

We take appropriate technical and organizational measures to protect your data from loss, theft, unauthorized access or alteration, such as:

 

• Data encryption during transfer and storage (e.g. SSL/TLS);

• Access controls to prevent unauthorized access;

• Regular monitoring for potential data breaches.

 

Retention periods

Personal data is retained no longer than necessary:

 

• Reservation data: stored for up to 5 years after your last stay or booking, unless longer storage is legally required.

• Newsletter data: stored until you unsubscribe.

 

Your rights

You have the following rights regarding your personal data:

 

• Right of access

• Right to rectification

• Right to erasure (unless legally required)

• Right to data portability

• Right to object (e.g. for direct marketing purposes)

 

Requests can be submitted via our contact form or by email: info@lasapiniere.lu

 

Data sharing

We do not share your data with third parties unless required to execute the agreement (e.g. payment providers) or to comply with legal obligations. Data is only shared with parties that comply with GDPR. We do not sell your data to third parties for commercial purposes.

 

International data transfer

Your data will not be transferred outside the European Economic Area (EEA). If such transfer becomes necessary, we ensure proper safeguards (e.g. EU standard contractual clauses or adequacy decisions).

 

Newsletters

When you subscribe to our newsletter, we process your name and email to keep you informed of offers and updates. You can unsubscribe at any time via the link in the email, after which your data will be deleted from our mailing list.

 

Social Media

If you interact with us on platforms like Facebook or Instagram, we may process information you voluntarily share (e.g. comments, reviews, messages). This content may be publicly visible depending on your settings. We never use this data for marketing without your consent, and you can object to its use at any time.

 

Cookies and tracking

Our website uses cookies and tracking technologies to enhance the user experience and gather statistics. For more details, see our Cookie Policy.

For questions or requests regarding your personal data, contact us at info@lasapiniere.lu.

Last updated: October 18, 2024