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Privacy Policy

 

Data Processing and Privacy

At La Sapinière, we place great importance on the protection of your personal data. When you use our website to view or modify your reservations, we only ask for the minimal necessary information such as your email address, name, and password (encrypted). This data is securely stored and processed in accordance with applicable European regulations, including the General Data Protection Regulation (GDPR).

 

Legal Basis for Data Processing

Personal data is processed based on the following legal grounds:

Contractual Necessity: to manage your reservations and access your account.

Consent: for sending newsletters and promotional communications.

Legitimate Interest: for improving our website and services.

 

Collected Data

We collect and process the following personal data:

Contact Details: such as name, email address, and password to create your account and manage reservations. The password is encrypted and not visible to anyone in the organization.

Newsletter: If you have subscribed, we use your email address to send you newsletters with offers, information about our services, and updates. You can unsubscribe at any time via the unsubscribe link at the bottom of each newsletter.

Social Media Information: We may process information that you voluntarily share via our social media channels, such as comments, reviews, or questions you post. This information may be public, depending on your privacy settings on the relevant social media platform.

 

Purposes of Data Processing

The personal data you provide is used solely for:

• Managing and viewing your reservations;

• Improving our service and website functionality;

• Sending newsletters or promotions, if you have given your consent;

• Analyzing social media interactions to improve our services.

 

Security of Your Data

We take appropriate technical and organizational measures to protect your data from loss, theft, unauthorized access, or manipulation. Examples of these measures include:

Encryption of data during transmission (e.g., SSL/TLS) and storage;

• Access control to prevent unauthorized persons from accessing your data;

• Regular monitoring for potential data breaches.

 

Retention Periods

Your personal data is not retained longer than necessary for the purposes for which it was collected, or as required by law. Specific retention periods are as follows:

Reservation Data: retained for a maximum period of 5 years after your last stay or reservation, unless a longer retention period is legally required.

Newsletter Data: retained until you unsubscribe from the newsletter.

 

Your Rights

You have the following rights regarding your personal data:

Right to Access: You can request access to your data at any time.

Right to Rectification: You can request us to correct any inaccurate or incomplete data.

Right to Erasure: You can request the deletion of your data, unless this contradicts legal obligations.

Right to Data Portability: You can request to receive your data in a structured, commonly used format.

Right to Object: You can object to the processing of your data for certain purposes, such as direct marketing.

 

Requests can be submitted via our contact form on the website or via info@lasapiniere.lu.

 

Data Sharing

Your data is not shared with third parties unless necessary for the execution of the contract (e.g., with our payment provider) or when we are legally obligated to disclose your data. We only share your data with parties that comply with European privacy regulations, such as the GDPR. No data is sold to third parties for commercial purposes.

 

International Data Transfers

Your data is not transferred outside the European Economic Area (EEA). Should this become necessary in the future, we will ensure that the appropriate protective measures are taken, such as using EU model contractual clauses or an adequacy decision as required by the GDPR.

 

Newsletter

If you subscribe to our newsletter, we process your email address and name to keep you informed about offers and relevant updates. You can unsubscribe from our newsletters at any time via the unsubscribe link in the email, and your data will then be removed from our mailing list.

 

Social Media

When you communicate via social media channels such as Facebook, Instagram, or other platforms, we may collect data that you voluntarily share (e.g., comments, reviews, or messages). This data may be visible to other users, depending on your privacy settings on those platforms. We will never use personal data from social media without your consent, and you can always object to the further use of public feedback for marketing purposes.

 

Cookies and Tracking

Our website uses cookies and other tracking technologies to enhance the user experience and gather statistics. For more information, please refer to our Cookie Policy.

 

If you have any questions or requests regarding the processing of your personal data, you can always contact us at info@lasapiniere.lu.

 

Last updated: October 18, 2024